Thursday 3 December 2009

Payment systems - update

When we rolled out the new marketplace last week, we had a couple of problems with the payment systems.
  1. We can't take American Express. This is due to some issue between PayPal and Amex. To be honest, we don't entirely understand it, and suspect it's as much a corporate issue as a technical one. We use PayPal Pro to handle the actual money transfer, and until they sort it out, we're completely in their hands. The latest prognosis is that we won't be able to accept Amex until 2010.
  2. We can't take PayPal at the moment. We're still working on it with PayPal and our billing provider, we think we have a working system, and we'll know in the next day or so whether it's all fixed now. If it is, we'll get it out to you right away. If not, it's back to plan B. Or is it Plan C by now? (And yes, we do see the irony in using PayPal Pro and not being able to accept PayPal...)
We'll keep you updated - thanks for your patience.

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